Avon Tyrrell
UK Youth Activity Centre
Bransgore, Hampshire BH23 8EE (Registered Office)
Tel: 01425 672 347
Fax: 01425 675 108
info@ukyouth.org
www.avontyrrell.org.uk |
Avon Tyrrell is the National Activity
and Residential Centre of UK Youth. UK Youth a registered charity no. 1110590
and a company limited by guarantee
registered in England and Wales no. 5402004.
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| Avon Tyrrell, UK Youth Booking Conditions |
Below is a list of our basic conditions for staying at Avon Tyrrell. When you book accommodation and/or activities we also have a booking confirmation form we send you and this details the costs, cancellation fees and timescales that apply.
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Where a party or a booking is to include members from an organisation/institution/family/friends group or similar body you must tell us the following before we can confirm your booking: the name and type of organisation/institution etc details for the contact person making the booking, any other information we may reasonably require. |
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You must provide the following information prior to arrival and confirm it on arrival: (For house bookings only: a completed rooming and catering list), completed accommodation requirements, if activities are booked, the signed medical form. All forms should show the names of the capable and responsible persons referred to above, the name of one capable and responsible person over the age of 21 who must be present for the duration of the stay and accept overall responsibility for the whole party. Information should be provided for guests with restricted mobility, special needs and/or care requirements. |
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We welcome guests with restricted mobility, special needs or care requirements provided we have discussed and agreed the suitability of our site and the activities available for you and your party before accepting your reservation. We always recommend site pre-visits. |
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For guests with restricted mobility a limited number of adapted accommodation units are available provided you are accompanied by an able bodied carer who is able to provide all of the assistance you need. You must ask about the availability and suitability of these facilities for you and your party before making your reservation to avoid disappointment and misunderstanding. |
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For guests with special needs or care requirements (other than for family groups) you must ensure that each person with special needs is accompanied on a one to one basis by a suitably qualified or experienced adult carer, and at least one carer per accommodation unit is competent and qualified to administer appropriate medication and first aid as needed by the person(s) with special needs. |
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Please note that whilst our staff provides general first aid and medical assistance we cannot provide routine or special assistance to guests in respect of their special needs. We can provide lists of local doctors and hospitals. |
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Our aim is to provide a relaxed atmosphere suitable for all types of corporate and youth groups and families in a natural environment. To ensure the maximum enjoyment of your stay and that of all our other guests we require you to comply with all the conditions in this, our agreement with you. |
Failure to Comply
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We have the right to cancel your booking, or to instruct you or your party to leave the site immediately, without compensation or refund should you not comply with any of our agreement with you, especially the rules and regulations relating to behaviour conduct. |
Behaviour
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Your behaviour should not be excessive, noisy or disruptive, especially at night. You must show consideration to, and not impair the enjoyment, comfort or safety of, other guests and staff. Offensive or illegal behaviour will not be tolerated and may result in the police being involved. |
Clothing
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Appropriate clothing and footwear should be worn at all times, e.g. shirts in the main house and public areas, stout shoes and clothing if participating in activities and swimwear in the swimming pool. |
Messages & Deliveries
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Limited facilities exist for taking messages at our reception. We will act reasonably to assist but cannot guarantee any time of delivery. You are responsible for checking for incoming messages or post. We cannot accept any deliveries on your behalf from shops and do not accept responsibility for postal or parcel deliveries unless we have been negligent. There is a public pay phone outside reception. |
Natural Wildlife
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Please note and remember that our site is in the New Forest and as such is the natural habitat of a variety of native flora and fauna such as snakes, insects, spiders, rodents, ticks, nettles, brambles and hogweed. We do not take responsibility for any accidents occurring on our site from any bite or stings associated with such wildlife. |
Property and Environment
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Keep to prepared roads, paths and tracks at all times. |
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Respect the environment, look after plants and animals. |
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Treat all property and facilities carefully and appropriately. |
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Do not walk or allow any group members onto areas of newly sown grass or shrubs or into areas fenced or marked as not for access. |
Safety
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You must obey the speed limit on the roads through Avon Tyrrell. |
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Diving, paddling, and swimming in the lake are not permitted, unless on instructed sessions. |
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BBQ's are permitted in designated areas of the site but must be booked in advance with the bookings office or if on site via the Receptionist |
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Do not light, or do anything to cause, a fire in the forest/woodland areas. A bookable camp fire site is available. |
Security of your Property
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We will offer reasonable help to assist you in tracing lost items. We draw your special attention to the following:
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Your personal belongings are your own responsibility during your stay with us. |
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Any vehicle parked on our property is the responsibility of the owner. You must lock your vehicle securely and remove all items on parking. |
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We accept no liability whatsoever for any accident, loss or damage to your property unless such loss, damage or accident is demonstrably due to our negligence or that of those for whom we are legally responsible. A limited number of security boxes are available on request from Reception. |
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Smoking
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Smoking is permitted only in designated areas. Please dispose of cigarette stubs or matches with care using appropriate cigarette bins. Do not throw cigarette stubs or matches on the ground, especially in forest or planted areas. |
Alcohol Policy
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As a centre primarily used by young people, but also by many over 18 adult groups (including people on courses, conferences and families on holiday) we adopt a sensible approach to alcohol consumption. Adult groups are free to make their own decision when it comes to drinking alcohol BUT we request that this be kept to within their accommodation area at Avon Tyrrell and not in the grounds. If full-board groups are sharing facilities in the main house with others, we request that only the actual designated bar lounge is used for drinking. If a visiting group has mixed age members over and under 18, the group leaders are free to make their own decision on drinking as appropriate for that group. Please also refer to ‘behaviour’ section above. |
Accommodation
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You are expected to use your accommodation and its contents with care and are responsible for any and all damage caused to them. On departure you should leave your accommodation in a clean and tidy condition. We reserve the right to charge you for any extra cleaning, missing or damaged items. We reserve the right to enter your accommodation at any time for any reasonable purpose, for example, to make checks, or carry out essential inspection, maintenance work, housekeeping or repairs. |
Waste Disposal & Clinical Waste
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For domestic waste use the litterbins provided in your rooms and around the site. |
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Sharp objects or broken glass which could cause personal injury should be carefully wrapped and placed directly in the large bins in the car park by reception. |
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NO other types of waste may be placed in bins. Please contact the Receptionist to arrange for disposal of clinical waste and needles. If you are unsure about disposing of any other waste please contact the Reception. We may not be able to dispose of all types of waste. |
Activities & Facilities
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As all activities and facilities are booked on a ”first come - first served” basis we cannot guarantee that you will be able to book at a particular time or at all. |
General
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After booking we will send you a welcome pack giving you further site information. On request we can also give you a copy of our ‘Risk Management Summary’ which details our policies on site safety and insurance. |
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