Work With Us

A Customer Experience Coordinator to join our small friendly team in providing exceptional service to our diverse customer base.

Key responsibilities include:

• Proactively promoting and selling outdoor learning programmes and facilities carefully matched to customer requirements and learning objectives
• Delivering excellent customer services to guests on site, facilitating a high-quality customer experience.

Candidates should enjoy working in a young person centred setting and be able to demonstrate the following personal qualities:

• Previous experience in a similar administrative role
• Strong ICT skills including experience of database entry
• Experience of communicating effectively with a wide range of organisations and individuals
• A good understanding of the value and positive impacts of outdoor learning or a willingness to learn
• Experience of a specialist booking system or a willingness to learn
• An ability to demonstrate strong prioritisation and organisation skills, manage changing priorities and a proven experience of meeting deadlines

We offer a competitive range of benefits including:

• 27 days annual leave plus bank holidays
• Pension scheme (currently UK Youth match employee contributions up to 5%)
• Membership of our life insurance scheme which would pay-out up to 4 times your salary
• Employee Assistance Programme to support employees both professionally and personally
• Cycle to work scheme
• Discounted or free food whilst working
• Employee discount at Avon Tyrrell
• Free parking

Please note:

Hours are primarily Monday – Friday 08.30 – 17.00.

To support operational commitments the role is required to also support occasional reception cover until 7pm, plus work approximately 10 weekends a year.
Candidates should be able to drive or live locally as there is no access by public transport.

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks which include criminal record check and employment reference.

Love the outdoors?

Want to make a difference and learn amazing new skills?

Join the Apprenticeship at Avon Tyrrell Outdoor Centre, where adventure meets opportunity!

Whether you are passionate about climbing, canoeing, bushcraft, or just love being outside and helping others, this is your chance to turn it into a career.

You’ll get hands-on experience running outdoor sessions, learn from expert instructors, and work with young people to create lasting memories.

As an Avon Tyrrell apprentice you will learn to deliver fun and safe outdoor activities like climbing, kayaking and bushcraft.

Whats more you will learn while you earn, with full training, mentoring, and industry-recognised qualifications.

What You Need:

No experience? No problem! Just bring:

• A passion for working with young people
• A positive attitude and willingness to learn
• Flexibility (this role does include evening and weekend work)
• To be 18 by 1 December 2025, have the Right to work in the UK and undertake a DBS check.

Perks:

• Optional onsite accommodation (subsidised in your first year)
• Meals when working
• 27 days paid holiday plus bank holidays
• A personalised training & career development plan
• Chance to be part of a close-knit team making a difference, knowing that you are working for a Charity that’s all about empowering young people.

Your next adventure starts here. Apply now and help others discover what they’re capable of – while discovering your own potential too.

Closing: 11:00am, 17th Aug 2025 BST