What is the latest time we can check in?
Reception is open until 5pm (longer hours in the Summer) and you can check in from the following times. On Call support is available after 5pm to support later check ins, so if you do anticipate a late arrival or experience any delays getting to us, we do ask that you keep us informed.
- Camping: From 1pm - 9pm
- House and Lodges: From 3pm - 9pm
Are dogs allowed?
Yes, we do allow dogs in some of our Camping areas so please check with our Guest Services Team when making your booking to ensure we allocate your pitch correctly. With the exception of guide dogs, we do NOT allow dogs in the lodges or the main house.
Is Avon Tyrrell open all year round?
Avon Tyrrell is open most of the year however we do have a 2 week shutdown over the Christmas and New Year period (21 December - 4 January 2020.)
Our Camping is available from March-October
Are maps of walking and cycling routes available?
We do have some maps on site to purchase of the New Forest walking and cycling routes, however we would recommend referring to the New Forest National Park website for further details or downloading their walking app.
I'm not satisfied with the service I've received, how can I make a complaint to Avon Tyrrell or UK Youth?
UK Youth are committed to providing high quality services to our membership and members of the public who use the Charity’s services or engage with us. We value complaints and use information learnt from them to help us improve what we do and how we do it. If something goes wrong or you are dissatisfied with what we are providing, please tell us – you should feel free to raise matters of concern without risk of disadvantage. This document describes our complaint procedure and how to make a complaint.
Are bedding and towels provided?
Bedding is provided for all lodges and included in the cost of your lodge.
We do not provide towels during your stay so please bring ensure that you bring your own, however you can hire towels for £3 per set if needed.
What is included with the lodge?
On arrival you will be provided with a small selection of kitchen essentials, including a tea towel, washing up liquid, bin bags and a toilet roll, but you will need to bring any additional amenities that you require.
Are there additional charges for gas and electricity used?
No, the accommodation fee covers all services.
What time can I arrive?
You are welcome to arrive at the centre at any time, although you will only be able to access your accommodation after 3pm unless otherwise agreed with our Guest Services Team.
What time must I vacate?
You must vacate your lodge by 10am on your departure date from Monday to Saturday and 4pm on Sundays. It is important that these times are adhered to so that our Housekeeping team have plenty of time to change over for new groups arriving that day.
Are prices per person or per lodge?
Prices are charged per lodge although maximum numbers do apply.
When is full payment due?
For lodge bookings, we must have full payment prior to your arrival, otherwise we cannot ogive you the keys. The only exceptions are for organised groups who we will invoiced after the visit and payment will then need to be made upon 14 days of receipt.
Do your camping pitches have electrical hook-ups?
Some of our pitches do have an electric hook up point so please check availability with our Guest Services Team when making your booking. Please note, you will be required to bring your own hook up cable (these are not provided.)
Can I request a particular camping area?
Yes, we will always try to accommodate your requests where possible, although due to the mixture of groups on site, we may advise you of an alternative camping area for your stay.
Can I have a BBQ?
Yes, providing your BBQ is raised off the ground, you are welcome to enjoy. Alternatively, you can use one of the communal fire pits. Fire wood and coal can be purchased from Reception as well as disposable BBQ's.
Can I have a campfire?
Yes, we have a designated Campfire area which can be booked for an additional charge. Ground fires are not permitted elsewhere on the site.
Can I bring my dog?
Yes, we have a few dog friendly camping areas available at weekends and in school holidays only from March-October. Dogs are required to be under control, on a lead, and owners must responsibly dispose of any waste in the bins provided.
Is there anywhere I can store perishable foods?
Yes, we have a small communal fridge and freezer unit for our camping guests to store a couple of items.
Are there any Laundry facilities?
Yes, we have a coin/token operated washing machine and tumble dryer for guests to use. Tokens are available in Reception or you’ll need 20p and 50p coins.
Is there Wi-Fi?
We do have a limited free Wi-Fi service for guests to use, but do encourage everyone to put down the devices and explore the great outdoors instead.
Where can I buy the essentials?
We have a small campsite shop, selling basics such as milk, bread, toiletries and some camping supplies. It also stocks souvenir gifts and toys too. The village of Bransgore is a short drive away and offers a larger selection of food items in the Co-op, or further still to Christchurch with full sized supermarkets.
Can I bring my bike?
Yes, Providing you also bring (and wear!) a helmet, you are very welcome to make use of our mountain bike trails. Visit Reception for a map.
If you’d prefer to take the hassle out of transporting your bike, on-site bike hire is available.
Can I join in on the activities?
Yes, our activities are suitable for 5+ years (some are 8+ years) but we recommend booking in advance on our portal to avoid disappointment.
What else can I do at Avon Tyrrell?
We have a range of FREE to use facilities to make the most of your visit - children’s play park, bouldering wall and sports courts. For a small cost we also have family activity packs to really explore the magical surroundings at Avon Tyrrell - Treasure Hunt, Orienteering and Heritage Trail.
What are the arrival and departure times?
Your camping pitch will be available from 1pm and you must vacate your pitch by 10am, although you are welcome to remain on site and enjoy the facilities for the rest of the day.
Can I book adjacent pitches?
If you are looking to book a pitch for a group of friends or a large party, please specify at the time of booking and we will accommodate you where possible. If for any reason we are unable to accommodate such a request you will be informed at the time of booking.
When is full payment due?
For small parties and families full payment is required at the time of booking. For organised groups, including those booking group activities, we can take a 50% deposit but final payment will be needed prior to arrival. For more information on our terms and conditions please contact us or read our Terms and Conditions policy document.
Are there any age restrictions on your activities?
Activities at a height that require a harness are suitable for ages 8+ although depending on the size of the child, they may also be suitable for younger ages. For more information or to discuss ages, please contact our Guest Services Team who will be able to advise you on appropriate activities.
All of activities are fully accessible and we have a range of inclusive equipment available to ensure everyone has the same opportunities. If you do need special equipment for a session, please discuss this with our Guest Services Team when making your booking or for further information, see our accessible adventure page.
Can I book activities on arrival, or during my stay?
We would strongly advise that if you would like to take part in activities during your stay that you book these at least 6 weeks in advance. To accommodate last minute requests we do offer Go Adventure Activities which can be booked but these are subject to availability.
Do you have fishing facilities?
Yes, we have two well stocked fishing lakes on site for those that hold a rod licence, but we do not provide any rods or fishing equipment. Please note: closed season 15 March to 15 June.
Do you need a permit/licence to fish?
As an individual, yes do need a rod licence to fish in our lakes as well as a day fishing pass which can be purchased from reception.
Fishing closes from 15 March -15 June for restocking
If you have a question not currently covered in our Frequently Asked Questions page please contact us and let us know, our friendly staff team are here to help you.
Looking for a short break or weekend away to enjoy and explore the New Forest? With accommodation for small and large groups you can stay in our Grade I Listed House, camp under the stars or choose one of our lodges.
If you know what you are looking for, check out our online portal and get booked on. Check availability, view our special deals and book Drop in Activities, Fundays, Family Events and Courses. It's quick and easy!
